Privacy Policy
The scope of this policy
This policy applies to all ARRIVO users, including riders and drivers (including driver applicants), and to all ARRIVO / ARRIVO Driver platforms and services, including our apps, websites, features, and other services (collectively, the “ARRIVO Platforms”). Please remember that your use of the ARRIVO Platform is also subject to our Terms of Service.
The information we collect
When you use the ARRIVO Platform, we collect the information you provide, usage informationARRIVOand information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information you provide to us
- Account registration. When you create an account with ARRIVO, we collect the information you provide us, such as your name, email address, phone number, and payment information. You may choose to share additional info with us for your rider profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).
- Driver information. If you apply to be a driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers, and tax information. Depending on where you want to drive, we may also ask for additional business license or permit information or other information to manage driving and programs relevant to that location. We may need additional information from you at some point after you become a driver,
- Identity confirmation. We may ask for additional information to confirm your identity (like a photo).
- SOS Contact Information. We will collect the contact list permission to list the contacts while adding the sos contacts for user & driver app.
- Ratings and Feedback. When you rate and provide feedback about Riders or Drivers, we collect all of the information you provide in your feedback.
- Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
B. Information We Collect When You Use the ARRIVO Platform
- Location Information. Great rides start with an easy and accurate pickup. The ARRIVO Platform collects location information (including GPS and WiFi data) differently depending on your ARRIVO app settings and device permissions as well as whether you are using the platform as a Rider or Driver:
- Riders: We collect your device’s precise location when you open and use the ARRIVO app, including while the app is running in the background from the time you request a ride until it ends. ARRIVO also tracks the precise location of scooters and e-bikes at all times.
- Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in driver mode. We also collect precise location for a limited time after you exit driver mode in order to detect ride incidents, and continue collecting it until a reported or detected incident is no longer active.
- Usage Information. We collect information about your use of the ARRIVO Platform, including ride information like the date,time , destination , distance , route , payment , and whether you used a promotional or referral code. We also collect information about your interactions with the ARRIVO Platform like our apps and websites , including the pages and content you view and the dates and times of your use.
- Device Information. We collect information about the devices you use to access the ARRIVO Platform , including device model , IP address , type of browser , version of operating system , identity of carrier and manufacturer , radio type (such as 4G) , preferences and settings (such as preferred language) , application installations , device identifiers , advertising identifiers , and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).
- Communications Between Riders and Drivers. We work with a third party to facilitate phone calls and text messages between Riders and Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the ARRIVO Platform, but we will always let you know we are about to do so before the call begins.
- Address Book Contacts. You may set your device permissions to grant ARRIVO access to your contact lists and direct ARRIVO to access your contact list, for example to help you refer friends to ARRIVO. If you do this, we will access and store the names and contact information of the people in your address book.
- Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the ARRIVO Platform and interact with ARRIVO advertisements, to make your ARRIVO experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the ARRIVO Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the ARRIVO Platform.
C. Information We Collect from Third Parties
- Third-Party Services. Third-party services provide us with information needed for core aspects of the ARRIVO Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your ARRIVO experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services:
- Information to make the ARRIVO Platform safer, like background check information for drivers;
- Information about your participation in third-party programs that provide things like insurance coverage and financial instruments,such as insurance , payment , transaction , and fraud detection information;
- Information to operationalize loyalty and promotional programs or applications , services , or features you choose to connect or link to your ARRIVO account , such as information about your use of such programs , applications , services , or features;and
- Information about you provided by specific services,such as demographic and market segment information.
- Enterprise Programs. If you use ARRIVO through your employer or other organization that participates in one of our ARRIVO Business enterprise programs , we will collect information about you from those parties,such as your name and contact information.
- Concierge Service. Sometimes another business or entity may order you a ARRIVO ride. If an organization has ordered a ride for you using our Concierge service , they will provide us your contact information and the pickup and drop-off location of your ride.
- Referral Programs. Friends help friends use the ARRIVO Platform. If someone refers you to ARRIVO , we will collect information about you from that referral including your name and contact information.
- Other Users and Sources. Other users or public or third-party sources such as law enforcement , insurers , media , or pedestrians may provide us information about you , for example as part of an investigation into an incident or to provide you support.
How We Use Your Information
We use your personal information to:
- Provide the ARRIVO Platform;
- Maintain the security and safety
The information we collect
When you use the ARRIVO Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information you provide to us
How We Use Your Information
We use your personal information to:
- Build and maintain the ARRIVO your rides and experience;
- Collect feedback regarding your experience;
- Facilitate additional services and programs with third parties; and
- Operate contests, sweepstakes, and other promotions.
- Maintaining the Security and Safety of the ARRIVO Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:
- Authenticate users;
- Verify that Drivers and their vehicles meet safety requirements;
- Investigate and resolve incidents, accidents, and insurance claims;
- Encourage safe driving behavior and avoid unsafe activities;
- Find and prevent fraud; and
- Block and remove unsafe or fraudulent users from the ARRIVO Platform.
- Building and Maintaining the ARRIVO Community. ARRIVO works to be a positive part of the community. We use your personal information to:
- Communicate with you about events, promotions, elections, and campaigns;
- Personalize and provide content, experiences, communications, and advertising to promote and grow the ARRIVO
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